31 Downloads 106 Views Citations, Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model (Articles), American Journal of Operations Research Issue(s) available: 78 There is a concern in literature about the critical elements of lean enterprise (LE) that can be represented as pillars of lean enterprise excellence. Nevertheless, doctoral degree holders – i.e…, This paper aims to analyse the quality of experience in the Italian art museum context and to understand the mediating role of satisfaction between museum experiences and…, This case study shows how methods of lean philosophy can be successfully taught to undergraduate students and applied to improving a real-world loan process. You can join in the discussion by joining the community or logging in here.You can also find out more about Emerald Engage. 10.4236/oalib.1103758 10.4236/ajibm.2018.86101 People are on social media all day and brands cannot miss this opportunity to turn…. This study…, A huge number of events can affect the operations of a long and complicated supply chain. In this study, an integrative approach of customer satisfaction and cost of quality has been proposed for the value analysis of products based on a cost–benefit ratio. Scientific Research The case of the Greek citizen's service centers, Quality management effects on operating theater's productivity: a participatory action research, The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia, Findings of quality management studies in primary and secondary education: a systematic literature review, Does transformational leadership influence TQM practices? Vol.8 No.6，November 27, 2020, DOI: Investigating the implications of home working on work-life balance in educational services, Mapping the implications and competencies for Industry 4.0 to hard and soft total quality management, Technology usage, intellectual capital, firm performance and employee satisfaction: the accountants' idea, Seven-waste framework of waste identification and elimination for computer-based administrative work, Influence of data-driven supply chain quality management on organizational performance: evidences from retail industry, Enhancing participation through organizational drivers, Climate change and organizational management: toward a new paradigm, An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling, Understanding the benefits of horticultural therapy on paediatric patient's well-being during hospitalisation, Quality function deployment: exploiting interrelationships for progressive prioritization, Design of experiments in the service industry: results from a global survey and directions for further research, Revising the interrelationship matrix of house of quality by the Kano model, A comprehensive model for assessing the quality in higher education institutions, Banking services for SMEs' internationalization: evaluating customer satisfaction. 3,221 Downloads 4,163 Views Citations, Total Quality Management (TQM) Adoption in Bangladesh Ready-Made Garments (RMG) Industry: A Conceptual Model (Articles), American Journal of Industrial and Business Management 7 (1), 184-197 The Impact of Total Quality Management Practices towards Competitive Advantage and Organizational Performance: Case of Fishery Industry in South Sulawesi Province of Indonesia Musran Munizu Management Department, Faculty of Economics and Business Each of Deming's points has been subject to in‐depth analysis from business executives for the past 40 years. 10.4236/ajibm.2012.24027 2.1 Total Quality Management The subject quality management is broad, many of researchers who defined the concept. Students were…. While the…, The objective of the study is to test a conceptual model based on the interrelation between data-driven supply chain quality management practices (DDSCQMP) and the…, This paper unifies previous research literature on employee participation in continuous improvement (CI) activities through the development and validation of a conceptual…. 9,896 Downloads 19,415 Views Citations, Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation (Articles), Open Journal of Business and Management Journal of Management (JOM) peer-reviewed and published bi-monthly, is committed to publishing scholarly empirical and theoretical research articles that have a high impact on the management field as a whole.JOM covers domains such as business strategy and policy, entrepreneurship, human resource management, organizational behavior, organizational theory, and … The journal expects to give the most elevated conceivable publications by investigating the papers through peer-review aided by the famous specialists from all parts of the world. Video Podcast Latest News Popular Articles Books Webinars Spotlight Newsletters. To present the internal dialogue of a TQM practitioner using the conceptual lens of reflective practice. 10.4236/ajibm.2017.71005 Total quality management (TQM) is considered a very important factor for the long-term success of an organization. International Journal of Economics and Management Sciences (IJEMS) is one of the top journals in Total Quality Management. Four strategies are reviewed, namely…, The study explores the role of dialogic public communication and information quality (IQ) in evaluating the operational performance of donation-based crowdfunding (DBC…. Understanding Total Quality Management Due to the vast diversity and perspectives of quality management and Total Quality Management (TQM), achieving a consensual definition is problematic (Idris & Zairi, 2006). It utilizes the seven-waste framework as an essential step in the methodology. Each such journal article becomes part of the permanent scientific record. In recent years, TQM has been seen as an important strategy for achieving success in business both in terms of quality and productivity. Academy of Strategic Management Journal Volume 17, Issue 2, 2018 1 1939-6104-17-2-193 THE IMPACT OF TOTAL QUALITY MANAGEMENT (TQM) ON COMPETITIVE ADVANTAGE: A CONCEPTUAL MIXED METHOD STUDY IN THE MALAYSIA LUXURY HOTEL INDUSTRIES to Volume: 32 Vol.4 No.7，July 19, 2017, DOI: Total Quality Management (TQM) has been the object of extensive discussion within the popular literature and is increasingly of interest among management scholars. (2011), TQM can be described as an integrative Vol.7 No.2，March 5, 2015, DOI: Technological innovations provide huge opportunities to expand and revolutionize the scope of products and services offered. Total quality management (TQM) is a revolutionary approach to effective management. The purpose is twofold: (1) to investigate how business…, Wicked problems require collaborative innovation approaches. Pakistan Journal of Commerce and Social Sciences 2013, Vol. Police agencies are under pressure to improve their performance and provide outstanding services for the community. Journals contain articles that peer reviewed, in an attempt to ensure that articles meet the journal's standards of quality, and scientific validity. 8, 2012, pp. Aims & scope Generally, contributions should cover the theoretical development and the practical application of both … The purpose of this paper is to understand the meaning and operationalisation of quality of service (QoS) in the context of higher education institutions (HEIs). An Academic Publisher, The Constraints Facing the Application of Full Quality Management to a Company and Soccer Club in Dubai, United Arab Emirates (Articles), Mohamed Al Anssari, Sofiene Kaabi, Salim Saidi, Nizar Souissi, Advances in Physical Education Marketing literature has made little progress on the connection between service quality and customer citizenship advocacy, helping and feedback sub-dimensions that may…, The purpose of this research is to identify and study the contextual relationships of the significant lean enablers in the Indian coal mining industry using the…, The purpose of the study is to examine the research problem that represents an attempt to approximate the importance of quality costing in managing a modern enterprise…, The aim of this study is to investigate the outcomes of a leading Swedish truck maker (referred to as “TruckCo” for confidentiality reasons) providing lean training to its…, This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model…, This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective…, The geographical scattering of physical facilities in conventional supply chains enforces firms to shift toward digital supply chains (DSCs). Understanding the problem from the users' perspective is essential. Working from home permits to avoid disruption in the…. 10.4236/iim.2013.54013 This study aimed to examine a quality management model's effects…, This study is aimed at examining the effect of Total Quality Management (TQM) practices on the operational performance of ISO 9001:2008 certified manufacturing companies…, The aim of this paper is to present the main findings of the studies in the field of quality management (QM) in primary and secondary education. Farhana Rashid, Che Azlan Taibb. In this study, the reviewed literature is organized and classified along three main themes: Total Quality Management, TQM principles, organizational performance and relationship between TQM –performance. 10.4236/jwarp.2015.714092 2,843 Downloads 4,810 Views Citations, Management Innovation in Chinese Context: The Diffusion of TQM in China (Articles), Xiaoqian Huang, Danyang Gao, Meijuan Wang, American Journal of Industrial and Business Management 4,537 Downloads 7,596 Views Citations. Previous studies have shown a…, Despite a growing interest in accessible tourism, delivering high-quality tourism experiences to people with disabilities (PwD) remains a major challenge. Indeed, insights into how to jointly optimise…, The aim of the article is to ascertain the challenges, lessons learned and managerial implications in the deployment of Lean Six Sigma (LSS) competitiveness to micro…, This article aims to explore synergies between Lean, Green and Six Sigma practices in order to propose an integrated LGSS framework for continuous and incremental…, Due to the fragmented and complex nature of the construction industry, many countries, including Singapore, have progressively encouraged greater collaboration amongst…, The purpose of this research is twofold; firstly, to propose and test a measuring instrument for the efficient and effective integration of management systems (MSs)…, While ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This novel virus has increased the…. On the one hand, patients expect the highest quality of service, while on the other hand, the managers…, Soft total quality management (TQM) aspects are the facets of TQM that mainly concern with the management of human resource in a way to achieve the results of employees'…, The COVID-19 pandemic is considered a major disruptive event of this decade, raising unforeseen socio-economic implications worldwide. . 8,885 Downloads 17,247 Views Citations, Quality Enhancement of Corporate Management Systems: An Overview of Best Management Practices (Articles), Giron Kamonja, Yan Liang, Muhammad Tayyab Sohail, Shahzad Ahmad Khan, Journal of Service Science and Management The first section consists of defining TQM in the context of product and service and applying TQM methodology to the development of product. At the core of Best Value are the TQM principles of customer focus, continuous improvement and team-working. The Quality Management Journal seeks articles that inform research and practice. 10.4236/ojbm.2020.86172 This is also true in the Manufacturing sector. Become an Insider. 1,029 Downloads 1,814 Views Citations, The Impact of Organisational Culture on the Implementation of TQM: Empirical Study in the Iranian Oil Company (Articles), Yadollah Karimi, Sharifah Latifah Syed Abdul Kadir, American Journal of Industrial and Business Management Kutub Uddin, Md. The article investigates different types of strategies for managing user-generated content (UGC) and provides some insights into their implications. This study aims to revise the weights in the interrelationship matrix of the house of quality. 4,286 Downloads 6,243 Views Citations, Target Entities of Total Quality Management Based on the New TQM and Three-Dimensional Unification Value Models (Articles), Intelligent Information Management The primary purpose is to investigate the relationship between narcissism and managers' overconfidence in listed companies' risk-taking. The article discusses about the need and importance of quality management for smooth functioning and growth of an organization. Vol.2 No.4，October 31, 2012, DOI: Vol.6 No.11，November 24, 2016, DOI: 10.4236/jssm.2014.74027 mance of 108 ﬁrms Pakistan pertinent…, The main purpose of this study is to investigate the impact of various service quality dimensions, namely reliability, responsiveness, visibility, employee commitment and…, The purpose of this paper is to report the first practical applications of FCAUP (Framework for Conformity Assessment inspired by the Uncertainty Principle) carried out…, Citizen's service centers (CSCs) are front-end delivery public points which aim to reduce bureaucratic procedures and improve citizens' services. R.A. Memon Department of English, University of Sindh, Jamshoro Abstract researchers. The second section would consider five objectives of operations management against a budget airline (i.e. 1 3,571 Downloads 5,650 Views Citations, Implementing Total Quality Management in Education: Compatibility and Challenges (Articles), Abu Saleh Md. INTRODUCTION This report has been divided into two sections. Visit emeraldpublishing.com/platformupdate to discover the latest news and updates, Answers to the most commonly asked questions here, Supply Chain Risk Management: approaches and tools for continuous improvement, Industry 4.0 Digitalisation and Artificial Intelligence, Quality and innovation: how to create value for customers by value added innovation, 20th Excellence in Services Conference 2017, Kaizen: An Ancient Operational Innovation Strategy for Organizations Of The XXI Century, Managing service innovation and quality: a service ecosystem perspective, Selected papers from the 19th ICIT conference Nairobi, Kenya, Selected papers from the 6th Canadian Quality Congress, Papers from the 7th IWC TQM Conference 2013, Belgrade, Selected papers from the 18th International Conference on ISO & TQM and the 17th Toulon-Verona Conference, Selected papers from the 5th Canadian Quality Congress, Selected papers from 16th Toulon-Verona Excellence in Services Conference, The TQM Journal 25th anniversary special issue, Selected papers from the 4th Canadian Quality Congress, Selected Papers from the Third Canadian Quality Congress, Selected Papers from the Second Canadian Quality Congress, Selected papers from the first annual Canadian Quality Congress, Selected papers from the International Conference on Quality and Service Sciences, Verona, 2009 a combined conference of the yearly QMOD and ToulonVerona Conferences, Selected papers from the 11th ToulonVerona International Quality Conference, Attaining sustainability from organisational excellence to sustainable excellence for people, planet and profitability, Special edition on kanseiaffective engineering design, Selected papers from the 10th International QMOD conference, Gamification and service quality in bike sharing: an empirical study in Italy, QoS in higher education institutions: the concept, a literature review and future directions, Cleaner production through open innovation in Indonesian batik small and medium enterprises (SME), Development of a structural model based on ISM for analysis of barriers to integration of leanwith industry 4.0, Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services, A study on key lean enablers of the coal mining sector using ISM, MICMAC and SEM, Quality cost management in the SMEs of Poland, The outcomes of providing lean training to strategic suppliers: a Swedish case study, What makes excellence models excellent: a comparison of the American, European and Japanese models, Critical factors for total quality management implementation in the Brazilian construction industry, Digital supplier selection reinforcing supply chain quality management systems to enhance firm's performance, Does people-related total quality management “work” for people? Issue: 1, The paper maps and characterizes the…. The purpose of this paper is to present the “Assessment Model of Lean Effect” (AMLE), a theoretical model that measures Lean manufacturing implementation effect over the…, The purpose of this research is to determine a comprehensive coursework for teaching quality management in the universities of developing countries i.e. In response, academics and practitioners have called to…, The aim of this study is to undertake a systemic literature review (SLR) of horticultural therapy and to explore whether its inclusion in a healthcare programme can…, The purpose of this paper is twofold: to incorporate the symbolic relationships among the attributes of customer requirements (CRs) and engineering characteristics (ECs…, The purpose of this study is to critically evaluate the current status of Design of experiments (DoE) in the service industry or non-manufacturing processes in the…. However, existing…, The purpose of this paper is to provide a review of the history, trends and needs of continuous improvement (CI) and Industry 4.0. A total of 226 TQM‐related articles are identified from 44 refereed management journals published from 1970 to 1993. This paper tries to generalize business process improvement (BPI) methodology. The study aims at empirically investigating and prioritizing the critical barriers for the successful implementation of agile manufacturing in the medium- and large-scale…, The purpose of this paper is to identify the causal relationship between the independent variables such as process quality and product innovation in regard to the…. The cost of providing healthcare is spiralling up in recent times. 10.4236/jss.2016.411017 Based on a complex and ill-defined case…. The purpose of this paper is to design a research model and analyze the relationship between open innovation and cleaner production. Beyond a number…, This study aims to investigate the logistics service quality (LSQ) from a supply chain quality perspective. Advancement in technology has increased the use of social media among Internet users. The purpose of this paper is to tackle the grand issue of climate change in a managerial perspective by proposing a new type of management. An empirical study of the Sri Lankan apparel industry, The relationship between managers' narcissism and overconfidence on corporate risk-taking, Development of comprehensive coursework of quality management in universities pertinent to the construction industry: a case of Pakistan, Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector, Implementation of FCAUP – a framework for conformity assessment inspired by the uncertainty principle, Determining the impact of service quality on citizens' satisfaction and the role of citizens' demographics. The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation* I. The purpose of this study is to propose a Lean Six Sigma (LSS) roadmap to guide healthcare practitioners in the implementation of LSS along with a customized LSS tool kit…, In Taiwan, hypermarket stores should implement hazard analysis and critical control point (HACCP) according to regulations. In the 1990s, TQM topics became very important, and many companies were looking to apply TQM and use it to develop and improve their businesses. A journey through doctoral students' satisfaction with educational services, The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy, Learning by doing: an undergraduate lean A3 project in a Kuwaiti bank, Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models, Social media usage in Indian beauty and wellness industry: a qualitative study, TQM's presence within legal systems: example of impact on Australian higher education, Innovation diffusion in tourism: how information about blockchain is exchanged and characterized on twitter, Examining the relationships between innovation, quality, productivity, and customer satisfaction in pure service companies, Finding a way towards high-quality, accessible tourism: the role of digital ecosystems, Logistics service quality and customer satisfaction in B2B relationships: a qualitative comparative analysis approach, Collaborative design in public services: a wicked problem-reframing case, Online content responsiveness strategies in the hospitality context: exploratory insights and a research agenda, An empirical investigation and prioritization of barriers toward implementation of agile manufacturing in the manufacturing industry, Quality and innovation as drivers for manufacturing competitiveness of automotive parts suppliers. Introduction This article examines the impact of Total The emergence of Total Quality Management Quality Management (TQM) has been one of the most signiﬁcant re-(TQM) on the perfor-cent developments in U.S. management practice. International Journal of Applied Quality Management: Volume 2 Issue 2 Oakland (1993; 2000) define TQM as an approach to improving the effectiveness and flexibility of business as a whole through planning, organising, and Google Scholar | Crossref 10.4236/ce.2013.49B008 10.4236/ajibm.2016.611102 ... Total Quality Management & Business Excellence, Volume 31, Issue 15-16 (2020) Articles . Specifically, the study…, Telecommuting from home is back up on the agenda as a result of the unforeseen challenges brought by COVID-19. 556 Downloads 1,122 Views Citations, Detecting Total Quality Management Status and Teamwork Orientation in Al-Yarmouk Teaching Hospital (Articles), American Journal of Industrial and Business Management American Journal of Industrial and Business Management Vol.6 No.11，November 24, 2016 DOI: 10.4236/ajibm.2016.611102 2,543 Downloads 5,895 Views Citations Habibur Rahman, American Journal of Industrial and Business Management 10.4236/ajibm.2016.63029 International Journal of Quality & Reliability Management, 29(8), 851 – 871. This paper deals with the development of a supply chain risk mitigation index…. The purpose of the paper is to investigate the marketing and communication activities carried out by small management consulting firms and how they relate to customers. This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey. Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances. 1, No. Total Quality Management (TQM) is a comprehensive system for achieving continuous improvement in customer satisfaction. A comparison analysis between manufacturing and service firms, Beware of side effects on quality! The purpose of this study is to map the implications and competencies for Industry 4.0 to the hard and soft aspects of total quality management (TQM). The purpose of this study is to investigate the extent to which TQM has influenced the legal system in Australia, an area seldom investigated in the quality or legal literature. This article argues that Best Value is a form of Total Quality Management (TQM). The purpose of this paper is to describe sustainability of hollow and solid blocks in sub-Saharan Africa. 10.4236/iim.2015.72007 5,166 Downloads 6,279 Views Citations, Soil Quality of a Semi-Arid Pasture Irrigated with Reverse Osmosis Wastewater—A Case Study from Northern New Mexico (Articles), Omololu J. Idowu, Kevin A. Lombard, Don Hyder, April L. Ulery, Journal of Water Resource and Protection TQM started in Japan in the early 1980s and spread to the Western countries and Australia. – Quality improvement is at the very center of TQM. 10.4236/health.2015.72027 Vol.6 No.3，March 31, 2016, DOI: Total Quality Management (TQM) Adoption in Bangladesh Ready-Made Garments (RMG) Industry: A Conceptual Model. Exploring some marketing practices in management consulting firms: evidence from small service firms in Italy, Optimisation of bottling process using “hard” total quality management elements, Lean Six Sigma competitiveness for micro, small and medium enterprises (MSME): an action research in the Indian context, Development of an integrated framework of LGSS strategies for Indian manufacturing firms to improve business performance: an empirical study, Impact of familiar collaboration on construction project quality: perceptions from clients and contractors in Singapore's construction industry, Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen, Development of a supply chain risk mitigation index for distillery, Reliability of internal logistics distribution in a hospital, Application of a hybrid selective inventory control technique in a hospital: a precursor for inventory reduction through lean thinking, Examining the relationship between soft total quality management (TQM) aspects and employees' job satisfaction in “ISO 9001” Sudanese oil companies, COVID-19 outbreak: implications on healthcare operations, Understanding the relationship of self-service technology quality with user adoption using SSTQUAL, Development of lean enterprise implementation methodology: an ISM approach, Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research, Examining the role of dialogic communication and trust in donation-based crowdfunding tasks using information quality perspective, Understanding sustainability – the case of building blocks in Tanzania and Uganda, Corporate social responsibility, facets of employee job satisfaction and commitment: the case in Ecuador, The role of the museumscape on positive word of mouth: examining Italian museums, Autobiographical internal dialogue on TQM, Lean Six Sigma implementation and sustainability roadmap for reducing medication errors in hospitals, Factors influencing successful hazard analysis and critical control point (HACCP) implementation in hypermarket stores, Reporting misdemeanors in the workplace: analysing enablers using modified TISM approach, What enables doctoral degree holders to get a job? Vol.8 No.6，November 23, 2016, DOI: 1,918 Downloads 2,476 Views Citations, Teachers’ Perception towards Total Quality Management Practices in Malaysian Higher Learning Institutions (Articles), Ahasanul Haque, Abdullah Sarwar, Farzana Yasmin, Creative Education Journal of Quality and Technology Management Volume III, Issue I1, Dec 2007, pg 87-97 1 APPLICATION OF TOTAL QUALITY MANAGEMENT IN EDUCATION M.S. Total Quality Management (TQM) is one of the most prominent developments in management for the past two decades. Over the past decade, public administrators have been encouraged to be "effective strategists if their organizations are to fulfill their missions and satisfy their constituents" (Bryson, 1988:xi). This paper aims to show the relationships between corporate social responsibility, job satisfaction (in its different facets or aspects) and employee commitment. 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Implemented concrete actions to diffuse the… supply chain quality perspective, 2016 DOI: 10.4236/ajibm.2016.611102 Downloads... Which differentiates an organization argues that Best Value is a form of Total quality Management on Corporate:! Important aspect for improving organisational efficiency philosophy of Total quality Management & business Excellence, Volume 31, 15-16! Technology ( SST ) adoption behavior and the relationships between the constructs using empirical research antecedents to self-service (. Objectives of operations Management against a budget total quality management journal articles ( i.e watchwords of public administration in the early 1980s spread... Tqm can be described as an integrative introduction investigates different types of strategies for managing user-generated (. This report has been divided into two sections revise the weights in discussion! Researchers who defined the concept that inform research and practice the house of quality and productivity,... A philosophy of Total quality Management for smooth functioning and growth of an organization of paper. Assess the Reliability of hospitals ' internal logistics distribution defining TQM in the early 1980s spread. Issue 1 to Volume 32 Issue 6 Rights Reserved total quality management journal articles from the users ' perspective is essential the weights the!